Kevins Prom Dresses
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KevinsProm.com Customer Q&A

By  Jodi Honig,   posted Aug 30, 2017
Hi there, Do you have a physical store anywhere or Is there anywhere that stocks any of your dresses so we can see/ try them on in person? Thanks so much.
By  Customer Service Center,   posted Sep 1, 2017
Hi,thank you for your inquiry. Sorry, we only sell gowns online. Enjoy your shopping here.
By  Lorena Flores,   posted Jun 23, 2017
Hello, I am a size 10 and was wondering if sizes fit as normal sizes, or do they fit small? Are your sizes considered junior sizes?
By  Customer Service Center,   posted Jun 24, 2017
Hi,thank you for your inquiry. http://www.kevinsprom.com/info/Color-Chart/ for your reference Enjoy your shopping here.
By  Lily,   posted Feb 8, 2017
Can I get this to have an a-line waistline instead of a dropped waist?
By  Customer Service Center,   posted Feb 13, 2017
Hi,thank you for your inquiry. Could you send me a picture of the a-line waistline style? Enjoy your shopping here.
By  Francine Elmquist,   posted Jan 19, 2017
Hi, I'm interested in purchasing this gown for an event in Oslo, Norway on February 4th. Is it in stock in a size 8 and do you think you could ship it here in time? http://www.kevinsprom.com/prod/Floor-Length-With-Train-V-Neck-Ball-Gown-With-Straps-Puffy-Fairy-Ball-Gown-Dress_2028/ I look forward to your reply.
By  Customer Service Center,   posted Jan 20, 2017
Hi,thank you for your inquiry. Sorry, we don't have the dress in stock.
And our factory are off work from Jan 20 to Feb 6, so we are so sorry that we can not make you get the dress in time. Enjoy your shopping here.
By  Galit Taig,   posted Dec 2, 2016
Hello I want to order this dress for my 11.5 year old daughter. I found this dress under girls collection , but for some reason I cannot see kids sizes when I try to pick a size , it only starts from size 2 for women. can I order this dress in kids size 12 or 11 since my daughter is very slim. her measurements are as follows: hollow to floor: 28 bust: 26 waist: 23 under bust: 24.5 hips: 29 can you please advice on the cost?
By  Customer Service Center,   posted Dec 5, 2016
Hi,thank you for your inquiry. Please check it: http://www.kevinsprom.com/info/Standard-Size-Chart/
If there is no your size, please choose custom size when you place the order.
Thanks. Enjoy your shopping here.
By  Galit Taig,   posted Nov 29, 2016
Hello Can you make this dress for my 12 year old daughter, she is very slim and tiny. I can send her exact measurements. what will be the cost of the dress?
By  Customer Service Center,   posted Nov 29, 2016
Hi,thank you for your inquiry. Yes,we can make it. You just need to choose the color and fill in your custom size on the dress page, then add it to your shopping cart, then you will see the total cost. Please don't worry, the order won't take effect until you pay it. Enjoy your shopping here.
By  Alex Merkher,   posted Apr 10, 2016
What is your return or exchange policy?
By  Customer Service Center,   posted Apr 12, 2016
Hi,thank you for your inquiry. http://www.kevinsprom.com/info/Return-Policy/ Enjoy your shopping here.
By  Lily,   posted Mar 14, 2016
If I choose a different color is the whole dress the same color?
By  Customer Service Center,   posted Mar 14, 2016
Hi,thank you for your inquiry. Yes, the whole dress will be the same color if you choose a different color. Enjoy your shopping here.
By  Sara snyder,   posted Mar 5, 2016
This is a knee length dress, why do I need to measure hollow yo floor???? I'm just not understanding.
By  Customer Service Center,   posted Mar 5, 2016
Hi,thank you for your inquiry. If you tell us your hollow to floor(with shoes), we can calculate the length of the dress. You also can tell us your expected length from your waist to hem of the skirt. Here is the guide of how to measure: http://www.kevinsprom.com/info/How-to-Measure/. Enjoy your shopping here.
By  Lady Ann,   posted Mar 1, 2016
Hi I was wondering if these sizes are Asian size cuz Asian size are very different then America sizes.
By  Customer Service Center,   posted Mar 1, 2016
Hi,thank you for your inquiry. Our standard size is made by taking the size of many other countries into consideration.
So it may be a little different to the size in your country.
Thus, we suggest you ask a professional tailor or seamstress to take your measurements.
http://www.kevinsprom.com/info/How-to-Measure/ for your reference.
Then choose the size according to our standard size chart:
http://www.kevinsprom.com/info/Standard-Size-Chart/.
If there isn't your size,
you can choose custom size to make the dress,
then fill the form there.
  
By the way,could you tell us which dress you were interested in?
  
Enjoy your shopping here.
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